ZH777 Privacy Policy

ZH777 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all users who access or interact with our services at zh777.cam. This Privacy Policy ("Policy") explains how we collect, use, disclose, store and protect information obtained from you when you register an account, place wagers, contact our support team or otherwise interact with the ZH777 platform.

This Policy should be read in conjunction with our Terms & Conditions. By registering an account or using the ZH777 platform, you acknowledge that you have read and understood this Policy and agree to the processing of your personal data as described herein.

ZH777 recognises that users of our platform include individuals based in Pakistan and across a range of other jurisdictions. While this Policy reflects internationally recognised data protection principles, we acknowledge that Pakistan's Personal Data Protection Bill and related regulatory instruments may apply to users based in Pakistan. We are committed to handling your data with the care and transparency you deserve.

For the purpose of this Privacy Policy, the following terms have the meanings assigned below:

• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, including name, email address, IP address, device identifiers and financial account details.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" means ZH777, which determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" means any third-party service provider that processes personal data on behalf of ZH777 under a contractual data processing agreement.
• "KYC" ("Know Your Customer") means the identity verification process used to confirm the identity and age of users prior to processing withdrawals or in response to regulatory requirements.
• "Cookies" means small text files stored on your device by the ZH777 platform to enable session management, personalisation and analytics.
• "Consent" means a freely given, specific, informed and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.
• "User" / "you" means any individual who accesses, registers with or otherwise interacts with the ZH777 platform.

ZH777 collects personal data through several channels. The categories and sources of data we collect are set out below:

3.1 Registration & Account Data

When you create an account, we collect: full legal name, date of birth, email address, username, country of residence and, where required for KYC, government-issued identification documents (such as a National Identity Card (CNIC), passport or similar). This information is necessary to open and manage your account and to comply with age-verification and anti-money laundering obligations.

3.2 Transaction & Financial Data

When you make deposits or request withdrawals, we collect payment method identifiers (such as wallet references for Easypaisa, JazzCash or Raast, or bank account details for HBL, UBL, Meezan Bank or Bank Alfalah transfers), transaction amounts in PKR or other operative currency, transaction timestamps and status records. We do not store full card numbers or mobile-wallet PINs — those are handled by the relevant payment processors.

References to specific payment providers are made for identification purposes only. ZH777 does not represent that these providers endorse or support gambling transactions.

3.3 Usage & Gameplay Data

We automatically collect data about how you interact with the Platform, including: pages visited, games played, bet amounts and outcomes, session durations, responsible gambling tool usage and support interactions. This data helps us improve the platform, detect fraud and comply with operator reporting requirements.

3.4 Technical & Device Data

When you access ZH777, we collect: IP address, browser type and version, operating system, device type, referral source and cookie identifiers. This data is used for security monitoring, fraud prevention and platform optimisation.

3.5 Communications Data

When you contact our support team by email or live chat, we retain records of those communications, including the content of messages, timestamps and any attachments, for the purpose of resolving your query and maintaining a record of our support interactions.

ZH777 uses your personal data for the following purposes:

ZH777 relies on the following legal bases for processing personal data, consistent with internationally recognised data protection principles:

• Contract Performance: Processing is necessary to fulfil the contractual relationship established when you create an account and use the Platform, including operating your account, processing transactions and providing customer support.
• Legal Obligation: Processing is required to comply with applicable legal requirements, including KYC and anti-money laundering obligations, age verification duties and regulatory reporting requirements.
• Legitimate Interest: Processing is necessary for ZH777's legitimate interests, including fraud prevention, platform security, responsible gambling monitoring and service improvement, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: For non-essential cookies and direct marketing communications, we rely on your explicit consent, which may be withdrawn at any time without affecting the lawfulness of prior processing.

ZH777 does not sell, rent or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

6.1 Service Providers

We engage third-party processors to support platform operations, including: payment processing partners; KYC and identity verification providers; fraud prevention and security monitoring services; cloud hosting and infrastructure providers; and customer support software providers. All such processors are bound by data processing agreements that restrict their use of your data to the specified purpose.

6.2 Regulatory & Law Enforcement Authorities

ZH777 may disclose personal data to competent authorities, regulators, law enforcement agencies or courts of law where required to do so by applicable law, court order or regulatory instruction. We will notify you of such disclosures where we are legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of ZH777 or its assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the applicable privacy terms of the new controller prior to any change taking effect.

ZH777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Account Data: Retained for the duration of your account relationship and for a further period of five (5) years following account closure, to meet anti-money laundering and regulatory reporting requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, consistent with standard financial record-keeping obligations.
• KYC Documents: Retained for five (5) years following account closure or the last transaction date, whichever is later.
• Support Communications: Retained for three (3) years from the date of the communication, unless a longer period is required by an unresolved dispute or legal claim.
• Marketing Data: Retained until you withdraw consent or request removal from marketing lists, at which point your data will be deleted or anonymised within 30 days.
• Technical/Device Data: Retained for up to twelve (12) months for security and analytics purposes, after which it is anonymised or deleted.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents reconstruction of individual identifiable records.

ZH777 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. Security measures in place include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the ZH777 platform.
• Encryption of sensitive stored data, including KYC documents and payment identifiers.
• Role-based access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
• Regular penetration testing, vulnerability assessments and security audits of platform infrastructure.
• Incident response procedures that include user notification in the event of a data breach that poses a risk to your rights and freedoms.

Notwithstanding the above, no data transmission over the internet is entirely secure. ZH777 cannot guarantee absolute security and is not liable for security breaches that result from causes outside our reasonable control. You are responsible for keeping your own login credentials secure.

ZH777 uses cookies and similar tracking technologies on its platform. The types of cookies we use are described below:

9.1 Essential Cookies

These cookies are strictly necessary for the operation of the Platform. They enable core functions such as session authentication, account security and basic navigation. Essential cookies cannot be disabled without materially impairing your ability to use the site.

9.2 Analytics Cookies

We use analytics cookies to understand how users interact with the Platform — which pages are visited most frequently, where users encounter difficulties and how gameplay features are used. Analytics data is aggregated and anonymised wherever possible and is not used to identify individual users.

9.3 Preference Cookies

Preference cookies remember your settings and choices (such as language preferences and responsible gambling tool configurations) to provide a more personalised experience across sessions.

9.4 Managing Cookie Preferences

You may manage or withdraw consent for non-essential cookies at any time through your browser settings or the on-site cookie preference panel. Please note that disabling certain cookies may affect the functionality of the Platform.

ZH777 operates and may engage service providers in jurisdictions outside of Pakistan. As a result, your personal data may be transferred to and processed in countries other than your country of residence. Where such transfers occur, ZH777 ensures that appropriate safeguards are in place to protect your data at a standard consistent with this Policy, including the use of contractual protections with data processors.

If you have questions about the specific safeguards applicable to a cross-border transfer of your personal data, please contact us at the details provided in Section 15.

Subject to applicable law and the legitimate interests of ZH777 in operating a secure and compliant platform, you have the following rights in relation to your personal data:

To exercise any of the above rights, please contact us at [email protected] with a clear description of your request. We will respond within 30 days. We may ask you to verify your identity before processing a rights request to prevent unauthorised disclosure.

ZH777 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18, or the higher minimum age required by the jurisdiction applicable to the user. All registrations are subject to age verification, and accounts found to belong to minors will be closed immediately and any associated data deleted.

If you believe that a minor has registered on the ZH777 platform using false age information, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

ZH777 may send you marketing communications about promotions, new game releases, VIP programme updates and platform improvements where you have opted in to receive such communications or where a legitimate interest applies under applicable law.

Every marketing email sent by ZH777 includes a clear and functional unsubscribe link. Clicking this link will remove you from our marketing list within 30 days. Unsubscribing from marketing communications does not affect essential transactional communications related to your account, security or regulatory matters.

You may also update your communication preferences at any time via your account settings or by contacting our support team.

ZH777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law or platform functionality. Where amendments are material, we will notify registered users by email or via a prominent notice on the Platform at least seven (7) days before the changes take effect.

Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. The "Last Updated" date at the top of this page and in the table of contents will always reflect the most recent version. We encourage you to review this Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns or requests relating to this Privacy Policy or the way ZH777 handles your personal data, please contact our Data Support team using the details below. We aim to acknowledge all privacy-related enquiries within 72 hours and to provide a substantive response within 30 days.

For requests related to self-exclusion, account closure or responsible gambling tools, please also refer to our Responsible Gambling page. For all other platform terms, see our Terms & Conditions.